User Studio, the Innovation by service design company
We help private & public sector organizations define and design their new products and services.
Service Lab : Let's Sketch a Service
User Studio designs tools to assist its partners in following & participating in service design projects
A Colorful Way to Manage Your Budget
We manage information complexity through a design approach to data visualization.
They hire us
User Studio is France's pionneer Service Design agency.
As user experience experts,
we help private and public sector organisations design & develop
their new services.
ProjectsAller aux projets
Prism, by Visa Europe
A smart credit card service
As an alternative to the traditional bank statements, the VISA PRISM service helps clients keep track of their expenses by organizing them in a meaningful way. see more →
Service Design?
Services take shape into several different touchpoints: websites, tickets, public spaces, mobile devices… As a group of very demanding users on these complex ecosystems, ours designers build efficient, accessible et desirable services.
and User Experience?
Digital networks are the way nowadays for service deployment: social networks, administration…
User experience promotes the design of coherent, smart & desirable interfaces.
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Blog (French only)
Prochains apéros du design de services à Paris, Mai-Juin 2012
La cinquième édition du Service Design Drinks Paris aura lieu ce mercredi 9 mai à 19h00 chez Plein Sens, dans le 12e arr. de Paris. lire la suite →
May 09, 2012La Transfo : re-design de politique publique
L'équipe de la Transfo "Région 15-25" en Champagne-Ardenne est de retour à l'agence. Bilan de cette troisième semaine d'expérimentation sur le terrain. lire la suite →
April 11, 2012Bienvenue !
April 11, 2012Retour sur une fin d’année 2011 haute en couleur... et tous nos voeux pour 2012 !
January 18, 2012
They said it!
Service Lab is mentioned in the special issue on social innovaiton of the research journal "Mode de recherche" published by the Cité du design and the IFM.
May 10, 2012
Denis Pellerin's concepts of WiFi hotspot and mobile phone are published in the last issue of étapes: magazine. Enjoy !
David Bihanic, Design facing complexity, étapes: n°187, Dec. 2010
December 29, 2010
USER STUDIO's concept project cf. was published in Interface(s), the new magazine by the French interaction design promoter "Designers Interactifs" : http://bit.ly/h7VKw2 .
November 30, 2010
USER STUDIO's work is featured in RSLN Mag's article on service design published by Microsoft France.
November 29, 2010
France's main newspaper in the Southwest, Sud Ouest, published an article on Service Lab. We've been doing alot of work there recently which inspired the very first prototype of the Service Lab framework !
November 02, 2010
Innov' in the city published an article on the Service Lab framework designed and developed by USER STUDIO : "Where people imagine and design tomorrow's services".
August 26, 2010
"What would public services look like if they were designed with and for citizens?" This novel book highlights innovation case studies USER STUDIO is proud to have taken part in, such as "the future of high schools" in Northwestern France.
The 27th Region and La Documentation Française
April 21, 2010
Nicolas and Jean-Paul Minvielle's new book entitled "Design d'expérience" ("Experience Design") presents two of USER STUDIO's projects : "Visa Prism" and "Hertz" !
April 13, 2010